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Pre-Loved Rental FAQ
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Vivace Music
62 Pinelands Road SUNNYBANK HILLS QLD 4109 Phone: 07 3344 1880 Fax: 07 3344 1883 Email: info@vivacemusic.com.au Url: www.vivacemusic.com.au |
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FAQ - Pre-Loved Rental Plan
1. Who can apply? Everyone! Some companies immediately disregard applications from certain people. However Studio19 welcome applications from everyone, including university students, part-time workers, community organisations and senior citizens (10% discount for Seniors Card holders). However you do need to be over eighteen years of age to place an application. If you are under eighteen, please ask a parent or guardian to apply on your behalf.
2. How can I apply? You can apply online via our secure portal or if you prefer, you can fill in an application form at any of our authorised music stores and they will fax it to us.
3. What does 'Lowest Rates Guaranteed' mean? Studio19 promotes the lowest prices - guaranteed. This means that if you see a lower rate advertised and can supply proof of price for the same type of instrument, we will match the price.
4. How long does it take for approval? Approvals for Pre-Loved Rental are faster than New Instrument Rental and Purchase Plan, but may take one business day for a brief credit check.
5. Do we have to rent for a certain length of time? Yes. Pre-Loved Rental has a three (3) month minimum period. If you return the instrument before this time you will need to pay the balance of rental charges for the full three months.
6. What brands can we rent? We stock a wide range of quality instruments. You can select either Yamaha brass & woodwind, or non-Yamaha brands for a more affordable option. Brands in the non-Yamaha category include:
7. Can I request a particular brand? Yes. You can select the Yamaha brass & woodwind option (please note prices differ depending on the brand selected). With other instrument categories, we will try to match brand requests but we cannot guarantee that everyone will receive the brand they have requested.
8. Will I receive a brand new instrument? Not usually. Nearly all our rental instruments are pre-loved. However they are regularly serviced to ensure optimum playing and quality. If you would like a brand new instrument, we recommend considering New Instrument Rental (rent selected brand new instruments with a greater percentage of your payments off the purchase price) or an Interest Free Purchase Plan (choose any brand, any model of a brand new instrument and purchase it over one or two years Interest Free).
9. What is the Studio19 Satisfaction Guarantee? We totally guarantee your satisfaction. If you are not happy with your instrument, notify us within 14 days and we will replace your instrument immediately, or provide a full refund.
10. Do you require a bond? No. However Studio19 may request a bond in certain circumstances.
11. Can I rent more than one instrument? Certainly. You can put as many instruments as you like on one application form.
12. What does the 'First Payment' amount on the price list include? The first payment includes the first month's rental, delivery, handling and contract set-up.
13. What is covered (and not covered) by insurance? Insurance covers fire, theft from forcible entry, damage in a car collision and malicious damage. However it does not cover accidental loss or damage. Therefore if you lose the instrument, drop it, or accidentally leave it sitting in the sun etc it will not be covered and you will need to cover the cost of repair or replacement. So please take care.
14. How are the payments debited? The rental payments are debited on a set date each month from either your nominated bank account or a credit card. We accept Mastercard, Bankcard or Visa. If the date falls on a weekend or public holiday, the payments will be debited on the next business day.
15. Can I change the payment date? It is possible to change the date to fit in with your salary and other commitments. Please call the Contract Administration department on 1300 855 122 to discuss. Please note that rental payments are made in advance, so if you would like the date moved more than a week forward, you may be required to cover that rental period difference before the date can be changed.
16. Will the rental instrument come ready to play? Most instruments are ready to pick up and play immediately. However for hygiene reasons Studio19 does not supply reeds for clarinets, saxophones and oboes. You will need to purchase these from the music store before you will be able to make a sound out of your clarinet, saxophone or oboe.
17. My violin bow has broken. What should I do? If a bow or string etc is broken on arrival, Studio19 will organise repair or replacement. However any consumable broken or used during the course of your contract is not covered eg rosin, cork grease, bows, strings etc. You will need to purchase replacements from your local music store.
18. Do all my rental payments go towards paying off the instrument? No. Signing a rental agreement is not an agreement to purchase. Renting an instrument is like renting a car or a house, you do not eventually own the car or property, or musical instrument by renting.
For Pre-Loved instruments, we do offer 100% of the first three months rental payments off if you decide to purchase. If you would like a greater percentage of your rental payments off the purchase price, we recommend New Instrument Rental or Interest Free Purchase Plan. If you would like further information on these services, please browse this website or call 1300 889 560 for assistance. 19. Can I purchase my rental instrument? Yes. You can swap over to a Purchase Plan at any time. Just call 1300 889 560 and request a special offer letter to be sent out. Simply sign the letter and return it to start your Purchase Plan, or if you would prefer to purchase outright just arrange payment for the offer amount. We offer 100% of the first three months' rental off the depreciated purchase price. It is best to decide around the three to four month period so that you receive the maximum benefit, because even if you have been renting for three years, you will still only receive three months' rental off the purchase price.
20. How do I return the instrument? Simply take the instrument back into the store from whom you rented originally. They will fill in an 'Equipment Return Form' with your details and fax it to us. Once we receive the fax we will know to stop debiting rental payments and close your contract.
It is worth checking the date that your payments are normally debited and ensure that you return your instrument 2-3 days or more before that date. Our computer systems automatically debit payments, so we need to receive the 'Equipment Return Fax' early to be able to halt payments. 21. We have moved house. How do we return the instrument? You can return your instrument to any music store in the Studio19 network. Visit the Dealer Locator on this website for your closest store. If you do not live near a store, please call us on 1300 889 560 and we will make other arrangements.
If you can't find what you're looking for or need assistance, then call our FREE HELPLINE on 1300 889 560 - (Mon-Fri 9.00-5.30 Eastern Time). |
