If you’re thinking of renting for the first time you probably have a lot of questions. We’ve done our best to answer all the most common questions we get asked. If the answer you’re looking for isn’t there please feel free to contact us at our head office. If your question is about a product, we recommend you contact the store. They have a much deeper knowledge of their products and stock levels than we do.
Instead of having to buy something outright, you can rent and take it home for a small payment each month.
You can rent for up to 36 months if you like. And if you’re finished with the equipment (you might even find something you like more) you can give the goods back any time after the minimum rental period.
If you love everything and want to keep it all forever, you can apply to buy any time.
At Studio 19 we understand passion, our company was built on it. We want everyone to have access to the things that ignite and inspire their creativity.
The minimum rental period for most products is 6 (12 months for a small selection), but that’s only if you want to return your gear. You can apply to buy any time, even after one day.
We like to keep things simple. Plus, we would never stand in the way of true love. Sometimes you only need one day to know you’ve found the one.
It’s simple. All you need to do is give our team a call on 1300 858 911 or send them a quick email with your details to firstname.lastname@example.org. They will help you organise a pickup.
Or, if it’s easier, you can drop the gear back to the store you got it from. If you take in, give us a call to let us know so we can double-check all rental payments end.
Not at all. When you’re trying new things, you have to find the right fit. You might love your camera but be ready for a new lens. Or you love the guitar but you’re ready to upgrade your amp.
You can return one item and keep the other. Again, get in touch with our team on 1300 858 911 or send a quick email to email@example.com. We’ll help you organise everything.
Absolutely. You can apply to buy any time, even after one day. There are no hidden fees for buying at one month, six months or three years. If you contact our team, we’ll help you finalise everything.
We offer an optional protection plan with most of our gear. Our protection plan is different from insurance and doesn’t cover every eventuality. It does protect you from accidental damage, fire and theft in Australia though. Our team will be happy to run through this with you have you have any specific questions.
Checking with your own insurance company is a good idea. Often rentals are covered by your contents insurance.
To get the most out of your Studio 19 experience, you want your gear in good working order. We’re happy to carry out any repairs as needed* – contact our team and we’ll help you sort it out. Unfortunately, this doesn’t cover consumables like guitar strings, camera straps, or bike tyres.
*Some conditions do apply and it’s best to read the full terms and conditions for all the details.
To keep things simple, payments are charged on a set date each month from a debit or credit card. If a payment date falls on a weekend or a public holiday, you will come out on the next business day.
Missing a payment happens. If you know your payment is going to bounce, let us know a business day beforehand and we will hold it for you. If we don’t have time to hold the payment for you a $16 fee will be added to your account. Please don’t be concerned though, missing one payment has no negative impact on your credit score.
If you continue to rent for the maximum 36 months, we will contact you and help you finalise your agreement. But you don’t automatically own the gear. Because it is a rental, there is always a one-off payment at the end to own the goods.
The longer you rent, the smaller that payment becomes due to the item devaluing. For example, if you were to apply to buy at one month, the cost is very close to the original value of your item. Whereas, if you apply to buy at 36 months the cost is more likely to be around the value of one rental payment.
Please see our rental calculator to get an idea of the apply to purchase pricing.
Have more questions?